Terms of service
Last updated: December 23, 2025
These Terms of Service (“Terms”) apply to all orders and use of the online store operated by Lucas and Mila (“we”, “us”, or “our”) via lucasandmila.com (the “Online Store”).
By accessing our website or placing an order, you agree to be bound by these Terms.
1. Scope and Provider
These Terms apply to all contracts concluded through the Lucas and Mila Online Store.
2. Formation of the Contract
2.1. The presentation of products in the Online Store constitutes an invitation to place an order and does not represent a legally binding offer.
2.2. By placing an order, you agree to purchase the products in your cart in accordance with these terms.
3. Prices and Payment
3.1. All prices displayed in the Online Store are final and include applicable taxes, unless stated otherwise.
We offer free shipping on all orders. However, in some cases, additional charges such as customs duties, taxes, or import fees may apply depending on the destination country and local regulations. These charges are beyond our control and are the responsibility of the customer.
3.2. Prices are displayed in the currency shown at checkout.
3.3. Payment can be made using the methods available at checkout, including credit card, PayPal, and other supported payment providers.
4. Shipping and Delivery
4.1. We deliver to the address provided by the customer during checkout.
4.2. Our products are shipped internationally. Estimated delivery times are provided for guidance only and may vary.
4.3. Delivery times typically range between 7–15 business days, unless stated otherwise.
4.4. In the event of a return, the customer is responsible for return shipping costs
5. Returns and Refunds
5.1. Customers may request a return or refund in accordance with our Refund & Return Policy.
5.2. Returned items must meet the conditions outlined in the Refund Policy.
5.3. Refunds apply to the product price only. In cases where shipping costs have been applied, these are non-refundable unless required by law.
For full details, please refer to our Refund & Return Policy.
6. Warranty and Liability
6.1. Statutory consumer rights and warranties apply.
6.2. To the extent permitted by law, Lucas and Mila shall only be liable for damages caused by gross negligence or intentional misconduct.
6.3. This limitation does not apply to damages resulting from injury to life, body, or health, or where liability cannot be excluded under applicable law.
7. Privacy
7.1. The processing of personal data is carried out in accordance with applicable privacy laws.
7.2. Further information is available in our Privacy Policy.
8. Governing Law
8.1. These Terms are governed by the laws applicable to international e-commerce transactions, excluding the UN Convention on Contracts for the International Sale of Goods (CISG), where permitted.
8.2. If you are a consumer, this choice of law does not affect mandatory consumer protection rights in your country of residence.
9. Contact
If you have any questions regarding these Terms, please contact us at: